FAQ
Clear Answers, Expert Guidance
Whether you’re new to the Feng Shui Store or looking to deepen your knowledge, our FAQ section is here to help answer any questions you may have. We’ve gathered the most common questions we receive about our services and products, providing clear and practical answers to guide you on your journey.
Shopping & Accounts
Not at all. You can use our fast checkout without creating an account.
When you have placed your order and submitted it to us, you will get a confirmation email to let you know that we have received your order and it is being processed. These emails can sometimes get lost in your “Junk” folder so please check in there if you have not received an email.
Unfortunately, once you have placed your order, it cannot be changed or cancelled. Please make sure that you review the products you have ordered when you are going through the checkout stages.
Payment & Security
Our online store utilises a securely encrypted ecommerce engine and offers the highest possible strength. Your order details and credit card information are fully encrypted using the strongest available security all the way from your computer screen to our merchant PayPal. The credit card transactions are handled by the same credit card companies as in the majority of the main high street stores.
No outside parties get to see your card details, or are involved in any part of the transaction process. However, if you are still unhappy about using a credit card online you can send your order and pay by phone, fax, email or post. You can order over the telephone on (0044) 1296 399100
We accept:
- Credit/Debit cards
- PayPal
- Google Checkout
- Telephone orders
Delivery & Shipping
We aim to process orders within 1-3 working days. Once an order has been processed and is ready to be sent, delivery in the UK is sent first class post and takes 1-2 business days. Orders to Europe take 3-4 working days, orders to the USA and Canada normally takes 5-6 working days and the rest of the world usually takes between 6-8 business days depending where you are in the world.
Delivery to the UK will cost you a flat fee of £2.95 for postage and packing. So you can order as much as you like within the UK and it will only ever cost you £2.95
The majority of our orders are sent to overseas customers – shipping rates are calculated before you finalise your order – so remember to complete the shipping information correctly by confirming the delivery zone (Europe, USA, Canada, Australia, rest of world etc). If you have any further questions regarding international shipping, please e-mail us giving details of the order and location.
We do not allow parcels to be collected as we are an internet-based company and have no physical shop.
This is no problem, simply put your billing address in the bill-to field and your delivery details separately.
Of course we can. We ship our products to over 118 different countries all over the world. All of our pricing for delivery to overseas is calculated when you checkout so you will know exactly how much shipping will cost you.
Returns & Refunds
If you are not fully happy with your goods, simply return them within 14 days in unused condition in the original packaging, and we will refund or replace your order. Please contact us in advance for a returns number.
Note: Refunds do not apply to software, DVDs, CDs, books and essential oils, as we cannot accept refunds for these items.
Contact & Office Hours
Our website is open 24/7. Office hours are 9am – 5pm, Monday to Friday.
UK: 01296 399100
International: +44 1296 399100